Privacy Policy

About us

ARP Research is a UK market research agency. Our work involves online, telephone, postal and face to face surveys and focus groups on behalf of our clients where we ask respondents to give us their views and opinions on a particular subject or issue.

Any information provided by respondents will only be used for the purposes of research and will be treated as confidential unless you consent to be identified, in which cases we will ensure that the information is only used for the stated purposes.

Any references to ‘us’ or ‘we’ in this document refer to ARP Research Ltd.

About the policy

This privacy policy governs the privacy for all survey participants and visitors to and


If you have any questions about this privacy policy or our treatment of your personal data, including to access, delete or change any personal data we may hold about, please email our Data Protection Officer at

Company name: ARP Research Ltd
Company Registration Number: 07342249 (England and Wales)
Registered office address: 1 Dickenson Court, Sheffield, S35 2ZS

If you are not satisfied with the way in which we have answered a request or concern, or how we have handled your information, you have the right to make a complaint to the Information Commissioner. Their contact details can be found on their click here.

You do not need to complain to us first, but we would encourage you to contact our Data Protection Officer so we can consider your concerns as quickly as possible.

Personal Information

Personal information means any information that could identify you such as your name, address, e-mail, phone number etc. We only hold the minimum personal information required for the administration and analysis of the survey. All views and opinions that participants in a survey give us are pseudonymised unless you give us your express consent to do otherwise. This means that they are only linked to you by a unique identifier.

Any personally identifiable data either collected during the course of the survey or processed on the behalf of our client for the administration or analysis of the survey, will be destroyed upon completion of the project, or sooner if you request us to do so.

We process your data under the terms of written agreements with our clients on the legal basis of legitimate interest market research purposes.

You have the right under the General Data Protection Regulation (GDPR) to do the following:

  • Access personal data we hold on you;
  • Object to processing of your data;
  • To port data;
  • To erase your data;
  • To restrict processing of your data;
  • To rectify your data.

To exercise any of these rights, please contact our Data Protection officer at

Security of your personal data

We use the most common SSL (Secure Socket Layer) method in connection with the highest level of encryption supported by your browser. Usually this is a 256-bit encryption. Encryption is indicated by the closed display of the key or lock symbol in the address or status bar of your browser.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Any personal data collected will be held securely on ARP Research’s servers. Data is accessible only to suitably authorised ARP Research staff for the purposes of survey research and website administration.

About this website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Information collected or stored

We may collect, store and use the following kinds of personal data:

  • Personal identifiers, contacts and characteristics (for example, name and contact details) used for the purpose of survey administration;
  • Other sensitive personal data such as age, ethnic background, disability used for the purpose of survey administration and/or survey analysis;
  • Information that you provide to us for the purpose of completing a survey;
  • Information that you provide to us for the purpose of registering with us;
  • Information relating to any survey administration on this website, including file uploads;
  • Information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and page views;
  • Any other information that you choose to send to us.

Using the information collected

Personal data submitted on this website or collected on a paper, telephone or in-person survey will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

  • administer confidential survey research;
  • analyse and report on confidential survey research;
  • administer the website;
  • improve your browsing experience by personalising the website;
  • enable your use of the services available on the website;
  • send you email notifications which you have specifically requested;
  • administer any free prize draws you chose to participate in;
  • deal with enquiries and complaints made by or about you relating to survey administration or the website.

We will not without your express consent provide any personal information we collect to any third parties.

Web site cookies

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored by your browser on your computer. We may use the information we obtain from the cookie in the administration of this website to improve the website’s usability. We may also use that information to recognise your device so that you do not have give a username or password for every page, or to give the same information more than once.

Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of this and many other websites.

External links

This website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Last updated:
Jan 2023

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